Question 1

How do I book?

Accepted Answer

Every Book button opens our booking window for that service. Add-ons are never pre-selected, and the total updates as you choose.

Question 2

Can I change or cancel my booking?

Accepted Answer

Free to change or cancel up to 24 hours before your visit. Inside 24 hours, changes and cancellations cost 50% of the treatment price, shown in dollars before you confirm anything.

Question 3

Will I need to fill out an intake form?

Accepted Answer

Required before skin, laser, microneedling, peel and body treatments, optional for hair. It is due 24 hours before your visit and editable until then.

Question 4

What is the Saffron Circle?

Accepted Answer

89 dollars a month for one Signature Saffron Facial, 10% off add-ons and products, and early access to evening and weekend times. A 3-month minimum, then pause or cancel anytime.

Question 5

Do gift cards expire?

Accepted Answer

No. Gift cards never expire and can be used online or at the atelier.

Question 6

When do pre-ordered products ship?

Accepted Answer

April 2027. Nothing is charged differently for pre-orders; your card is charged at checkout the same as any order.

Question 7

What does free shipping cost?

Accepted Answer

Shipping is free on orders over CA$50, and CA$12 below that. In-stock tools leave within 2 business days and each product page shows its arrival window; pre-orders ship in April 2027. You can also pick up free at the atelier.

How can we help?

Booking

Membership and gifts

Products and shipping